Certain purchases are considered final sale and cannot be returned or exchanged:

• Custom or artisan-crafted designs (including monogrammed tiles, personalized mats and customized travel cases).
• Preorder items once the order is placed, regardless of production delays.
• Gift cards and promotional discounts.
• Sale or clearance merchandise.

Eligible items may be returned within 14 days of delivery.

To request a return, please email returns@mahjtilehaus.com with your order number and photos (if applicable).

Items must be unused, in pristine condition, and in original packaging with all inserts and accessories.

All returns require pre-authorization; unauthorized returns will be declined.

Mahj Tile Haus products are created with artisanal methods.

Slight variations in color, finish, or pattern may occur and are considered part of the unique quality of the piece.

These distinctions are not classified as defects and do not qualify for return.

We expect our pre-order products to arrive in December 2025 / January 2026. Please note that this is an estimated timeframe, not a guarantee.

Shipping and customs processes outside our control may cause delays. By completing a pre-order purchase, you acknowledge and agree that delivery may occur later than December due to these factors, and you accept these terms before placing your order.

Items will ship as soon as they become available and may not ship all at the same time.

All shipping costs are calculated at checkout based on your order items and shipping destination.

Orders over $800 receive Free Shipping and you will see this message at checkout if you qualify.

If your order arrives damaged or incorrect, notify us within 7 days of receipt.

Please provide clear photos and details so we can assist promptly.

Approved cases will receive a return label and instructions; all items must be returned in original packaging.

Claims submitted after 7 days cannot be guaranteed for replacement or refund.

We carefully track every shipment, but in the rare event your order is lost, we will work with the carrier to resolve the issue.

At this time we do not currently ship outside of the continental USA. However, continue to check back and we may offer international shipping at a later date.